FAQ

What's your refund policy for single-issue purchases and subscriptions?
Once you access or download an issue that you have purchased, you no longer have the right to cancel your purchase. If you don't want to subscribe anymore, you can cancel auto-renewal. You will still have access to your subscription until the end of the period you have paid for.

Note: If you are a resident of the European Union, you do have the right to cancel the purchase for a refund within 14 days beginning the day after purchase.

Do you offer a hard copy edition?
We do offer a "Paperback Edition" across 12 different Amazon marketplaces. In addition, we also offer a glossy "Magazine Edition". All issues published since 2011 are available through MagCloud.

What does a 1-Year All-Access Digital Subscription include?
When you take out a 1-Year All-Access Subscription, you not only get access to the six issues published in a year but as a BONUS, you also get INSTANT ACCESS to ALL our back issues! Print editions NOT included.

How many issues do you publish in a year?
We publish Wing Chun Illustrated Magazine bi-monthly in February, April, June, August, October, and December.

Do you sell digital subscriptions?
Yes. We offer a 1-Year All-Access Subscription. If you want to support us, please buy a subscription through the Wing Chun Illustrated Newsstand website.

How do I access your digital edition?
You can enjoy Wing Chun Illustrated Magazine from your Desktop computer or on your phone and/or tablet (iOS & Android). All with the same login details.

Where can I download the iOS app?
You can download it here. Requires iOS 12.0 or later. Compatible with iPhone, iPad, and iPod Touch.

Where can I download the Android app?
You can download it here. Requires Android 4.4 and up.

How much does the app cost?
The app is FREE to download and includes two complimentary issues.

Can I buy Single Issues through your app?
Yes, but if you want to support us, please buy them on the Wing Chun Illustrated Newsstand. You will be able to access the single issue(s) through our app.

How do I access my account on a Desktop?
Log into your account through the Wing Chun Illustrated Newsstand website. Click the login button in the upper right corner.

Can I access my account on an iOS and Android device with the same login?
If you have an iPad and an Android phone, you can access the account with the same login details. Desktop included.

What kind of payment methods do you offer?
We process payments through PayPal. You can either use your PayPal account or use your credit card (no PayPal account needed).

PayPal accepts all major credit cards from Visa, MasterCard, American Express and Discover.

If your credit card is not being accepted and you receive a message such as “The card you entered cannot be used for this payment. Please enter a different credit or debit card number”, then it might be due to one of the following reasons:

• Your card is associated with a specific PayPal account, and you’re not logging in with that particular account.
• Your card was associated with a PayPal account that has since been closed.
• You have linked the card to a PayPal account, but have not yet confirmed it.
• You have exceeded your card limit with the PayPal system.
• Your email address is raising a red flag in PayPal’s system.

Is your website secure?
RapidSSL is securing our website with a 256-bit encryption key, which surpasses the industry standard.

I forgot my password. Can you tell me what it is?
We can't see which password you used to set up your account. Reset your password here.

How do I set a new password?
When you are logged in on your Desktop computer, click “My Account” in the upper right corner. Click the “Change My Password” link under your username.

From the app, use the forgot password feature on the login window. Click “Forgot Password” and follow the steps.